
What our customers say
Frequently Asked Questions
What age is it for?
FloatRail is designed for ages 3 and up. It includes small parts, so we don't recommend it for children under 3.
How does the train move?
The set uses a magnetic track system and a rechargeable train. Charge it with the included USB cable, place it on the track, and it runs. No complicated setup.
How long does it take to build?
Most sets are ready to play in about 20–30 minutes, and it's half the fun. Every set includes an instruction guide, and you can create your own layouts after that.
What if I'm not happy with it?
If your order arrives damaged, defective, or with missing pieces, contact us within 30 days of delivery and we'll make it right with a replacement or a refund. We do not accept returns or exchanges for change of mind. Shipping is free and arrives in about 8–16 business days.
How long does shipping take?
Orders ship free and usually arrive in 8–16 business days (2–4 days to prepare your order and 6–12 days for delivery). You'll get a tracking number by email as soon as your order ships, so you can follow it every step of the way.
How do I get my free gifts?
Your gifts are digital and arrive in your order confirmation email right after checkout. If you don't see it, check your spam folder or write to floatrail@use.startmail.com.